Crown currently manages 700 rental houses in the north, east and west metro Atlanta area. We have a full staff of property management professionals who market properties, lease them, move tenants in, collect rent, handle maintenance, provide monthly reports to owners, move tenants out and provide full turnkey services.

Leasing Services

Pre-Marketing Services

• We review rental market conditions in the metro Atlanta area. We provide an up to date thorough rental market analysis to help set your expectations as to what your home could rent for.
• Getting your home ready to rent
  We advise our clients on what it takes to prepare your home in today’s market.

Marketing the Property

• Internet Advertising
  The Best and Most complete Internet advertising in town. We use the most popular and effective sites in the industry for rental hosting and spend over $5,000 per month on these services to get you the most bang for your buck.
• FMLS
  We use Georgia’s #1 multiple listing service (FMLS). This allows us to open the door to outside real estate agents to increase traffic to your home.
• Classified Ads
• Professional Real Estate ‘For Rent’ Sign
• Showing Your Home
  Our licensed leasing agents show property seven days a week and are available at any time to help tenants find just the right home. They also provide reports to owners with viewing statistics, feedback from prospects & property conditions throughout the marketing process until your home rents.
  

Screening the Applicant

After approving over 7,000 tenants, and making plenty of mistakes, we’ve paid for our learning curves so you don’t have to. We evaluate the information and figure out how to secure the owner with large security deposits and co-signers. Here’s what we do.

• Pull Credit Report
• Verify Employment & Proof of Income
• Confirming previous Rental history

Move-In Procedures

• Re-Keying your property prior to move in by a licensed professional locksmith
• Reviewing and signing the lease prepared by the law firm of Dickenson Gilroy, LLC.
• Move-In Inspection sets the basis for withholding the security deposit after move out.
• Collecting Security Deposit after move in inspection as required by Georgia law
• Turn over new keys to new tenant

Management Services

How We Manage the Tenant

Managing the tenant is a people challenge, an enforcement challenge, and a compliance challenge. It takes vigilant staff and constant adherence to the law, the lease and the rules of customer service. Few do it well. Crown does it exceptionally well.

• Our primary job - Enforcing the Terms of the Lease
• Collecting Rent
• Handling bounced/NSF checks
• Assessing and collecting late fees
• Managing eviction process
• Managing safety issues
• Handle HOA violations
• Handling move-out inspections and battles over security deposits
  

How We Manage the Property

Managing your home or investment is laborious work. Houses breakdown whether they are new or aging. Tenants expect repairs to be made yesterday and the law mandates we respond quickly. Our experienced staff knows how to handle high pressure situations the right way when you need it most.

• Managing Normal Maintenance Breakdowns
• Oversee Contractor Rehabs, Renovations, and Major Replacements.
• Handling Emergencies - 24-hour Hotline
• Pre-Screening Vendors
• Managing Vendor & Contractor Response Time
• Property Visits every 6 months
• Managing Utilities Between Tenants
• Schedule & oversee optional Preventative Maintenance Choices

How We Manage Your Money

Our most important focus is managing your money. State law governs how real estate brokers handle other people’s money. In Georgia, the same trust account laws that govern closing attorneys also govern us. We must adhere to a strict set of money handling rules and there are no options.

• Depositing Rent into our Trust Account
• Establish and Maintain Owner’s Escrow Account
• Disbursing Money to Owners on the 15th of every month
• Meet with Accountant
• Year End Reporting/1099
• Request for proposal

What makes Crown different?

The Myth: all property managers are pretty much the same. They lease properties, collect rent, respond to maintenance, handle neighbor complaints, and send monthly statements.

The Truth: Crown is different than most property managers. These differences pay off big for you.

• Crown is a direct member of the credit bureau (Equifax).
  Not many property managers can say this and it’s a big deal!
• Partnership with Dickenson Gilroy law firm.
• Marketing your home in FMLS.
  Crown’s available properties are marketed through Atlanta’s largest multiple listing service, FMLS. Most local property managers do not list your properties in FMLS to avoid costly listing fees and paying outside agents co-op and referral fees.
• 30 years Experience of Leasing & Managing in this town.
  Experience is a great teacher. 30 years, 7,000 tenants, hundreds of visits to court, and many battles with tenant’s attorneys, have given us a lot of experience that guides our response to every situation.
• Academic Credentials
  Crown’s staff has every academic credential offered by our trade associations in property management including our broker being a Master Property Manager, and our company receiving the coveted Certified Residential Management Company.
• Insurance Coverage
  Crown has every insurance imaginable to protect you and Crown. Crown has: General Liability; Worker's Comp; E&O Insurance; Discrimination Liability Insurance; Employee Dispute Insurance; Lockbox Liability Insurance; Fidelity or Dishonesty Bond; Pollutants, asbestos, radon or lead paint insurance; and Wrongful Eviction Coverage.

When you add it to 30 years of experience, plus a great customer service attitude, you end up with a safe company to do business with.

 

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