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Resident Services: Emergency Maintenance Procedures
Emergency defined
Anything relating to the property under the lease that is threatening to life, health, or the property.
Examples
Fire, tree blown on the roof, flood, sewage back up, gas odors, broken water pipes, furnace out (if the weather is below 45 degrees). If the emergency is life-threatening, call 911 immediately!
The Following are NOT Emergencies
Refrigerator out, locking yourself out of the house, power or gas off, oven not working, a/c out, water heater out. Crown is not liable for loss of food caused by appliance break down.
Emergency phone number:
770-998-9300 ext. 1
Follow instructions for current resident. |
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Warning
If you claim you have an emergency and one does not truly exist, you will be charged back the “service charge” for the contractor responding to the call. “Crying wolf” will cost you money. Do not call in an emergency unless it is truly an emergency.
You will also be charged a $75.00 trip charge if you set up an appointment with any contractor and do not show up for the appointment.
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