If you reside in a home managed by Crown, and have a maintenance issue, please complete the form below so that we can effectively service you. Your requests will be handled in the order that they are submitted with the following response times as guidelines.
Category 1: Emergency Maintenance
Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.
Target: 5 to 8 hours
The Following are NOT Emergencies
Refrigerator out, locking yourself out of the house, power or gas off, oven not working, A/C out, water heater out. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Crown is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.
Category II: Urgent Maintenance
HVAC issues, broken windows, plumbing repairs (not clogged toilets .. see notes below), loose railings, wobbly decks, electrical problems.
Target: 2-4 business day service
Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.
Category III: Normal Maintenance
Appliance repair, garage repairs, leaky faucets
Target: 4-8 business day service
Category IV: Non-Urgent Maintenance
Fence repair, gutter cleaning
Target: 30 day service
Tenant Damages
Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem.
If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Buy a plunger. Unless the contractor can prove it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.
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