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Current Resident Services: Resident's Maintenance Responsibilities
Single-family homes and condos are different than apartments. In an apartment community there is usually a full-time maintenance man on site that can attend to repairs immediately. This is not the case when you rent a single family home or condo. Keep this in mind:
- Minor repairs, cosmetic repairs, and items that do not substantially affect your lifestyle may not be fixed (i.e. chipped paint, missing screens, doorbells that do not work, etc.).
- Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us if you caused the problem.
- If plumbing gets clogged due to items you or your children dropped in the toilet, it will be charged back to you. This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Unless the contractor can prove it was not caused by you (i.e. roots in system). Clogged plumbing will be your responsibility.
- Monitoring of security systems is not handled by the manager or owner. You will need to make your own arrangements to set up service in your name.
- We will make every effort to deliver the property to you free of pests. It is your responsibility thereafter to keep it that way. We recommend you use a licensed professional. It is your responsibility to deal with squirrels, insects, chipmunks, wasps and bees, ant beds, roaches, etc.
- The owner will handle termites. Let us know if you see any.
- Lawn care is your responsibility. You must do regular mowing, watering, trimming and edging, weeding, raking and other regular lawn care maintenance.
- Change HVAC air filters at least quarterly. The system will run more efficiently, you will save money, and have less dust in your home.
Contractors are just like us – they have families and personal lives. They want to be home at night and weekends with their families. If you insist on meeting a contractor/repairman at your property after hours (weekdays after 5pm, Saturday or Sunday) you pay their after hours premium (usually $75) for “non-business hours service.” Think of it as a “co-pay” for the convenience of getting “non business hours service.” The exception of course is emergencies.
Clogged Plumbing
Crown’s responsibility for plumbing problems run between the house and the street only. The city is responsible for water lines in the street.
Resident is responsible for dislodging things that have been flushed down the toilets or sinks. It shall be the responsibility of the resident to make sure there is no item blocking the plumbing. After the resident has made an effort to solve the problem, Crown will take on the challenge.
If Crown’s plumber reports that the problem was caused by the resident, i.e., brushes, toys, personal property in the system, the expense of the plumber’s visit and repair will be incurred by the resident. Crown will pay for plumbing problems resulting from roots in the system, pipes that have collapsed and other natural (non-resident) causes.
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